Privacy Policy Jili Game Malaysia

Jili Game ("we", "platform", "Jili Game") takes the privacy of every member seriously. This Privacy Policy explains how we handle the personal data you provide to us or that we collect automatically when you use the Jili Game platform – including the website, mobile app, and all related services.

This policy applies to all users of the Jili Game platform, including registered members, unregistered visitors, and anyone who interacts with our content or services. By continuing to use the Jili Game platform after reading this policy, you agree to the data processing practices described herein.

Jili Game collects your personal data through two main channels — information you provide directly when registering or using the platform, and information collected automatically through standard tracking technologies. Below is a summary of the data we may collect:

We do not collect data considered sensitive, such as medical records, religious beliefs, or political views. Financial data collected by Jili Game limited to the information required to process transactions – we do not store your full credit/debit card numbers or online banking credentials.

Jili Game uses the personal data we collect for the following purposes, all of which are directly related to providing our online casino services to members in Malaysia:

• Account Management: Creating and managing your member account, processing registrations, verifying identity, and maintaining accurate account records.
• Transaction Processing: Processes deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and manages withdrawal of winnings to your preferred payment method.
• Gaming Services Provision: Gives you access to all games on the Jili Game platform — slots, live casino, baccarat, blackjack, poker, and Sports Betting covering the Malaysia Super League, EPL, badminton, and cricket.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other security threats against our platform and members.
• Legal Compliance: Fulfil applicable legal and regulatory compliance obligations, including anti-money laundering (AML) requirements and customer identity verification (KYC).
• Service Communications: Sending important notifications about your account, platform updates, changes to terms and conditions, and customer support responses.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate interventions in line with Jili Game's commitment to member well-being.
• Platform Improvements: Analysing aggregate usage data (without individual identification) to improve the performance, usability, and content of the Jili Game platform.

Jili Game does not sell or rent members' personal data to any third party for their own commercial or marketing purposes. However, in certain limited circumstances, we may need to share your information with trusted third parties for the purpose of operating our services:

• Payment Service Providers: We share the necessary transaction information with payment providers such as Touch 'n Go, GrabPay, DuitNow, and Malaysian banks via FPX to process your deposits and withdrawals.
• Game Software Providers: Minimum technical information is shared with third-party game providers that supply slots, live casino, and other games on the Jili Game platform, strictly for the purpose of service delivery.
• Security Service Providers: We partner with selected cybersecurity firms to detect and prevent fraud, money laundering, and other security threats.
• Relevant Authorities: Jili Game will disclose personal data if required by law or a valid court order, or where we believe disclosure is necessary to protect the rights, property, or safety of Jili Game, our members, or the public.

All third parties working with Jili Game are required to comply with strict data protection standards and are only permitted to use shared data for the specific agreed purposes. They are not authorised to use that data for any other purpose.

Jili Game implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our key security measures include:

• 256-bit SSL Encryption: All data communications between your browser and Jili Game's servers are encrypted using 256-bit TLS/SSL protocols – the highest level of security used in the banking industry.
• Two-Factor Authentication (2FA): An additional layer of protection available to all Jili Game member accounts — highly recommended to strengthen your account security.
• Encrypted Data Storage: All sensitive data stored in our databases is encrypted using robust encryption algorithms for an additional layer of protection.
• 24/7 Security Monitoring: An automated threat detection system monitors the Jili Game platform around the clock to identify and respond to any suspicious activity.
• Structured Access Controls: Staff access to member data is restricted on a least-privilege basis — only personnel who genuinely need it have access to specific personal data.
• Regular Security Audits: Jili Game undergoes regular security audits conducted by independent third parties to ensure our security standards remain current and effective.

Jili Game uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit the Jili Game platform. The following are the types of cookies we use:

• Essential Cookies: Required for core Jili Game platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as interface language and display settings to deliver a more personalised experience every time you return to Jili Game.
• Analytics Cookies: We use internal platform analytics tools to understand how members use Jili Game – the most visited pages, most popular games, and navigation patterns. This data is used in aggregated form without individual identification to improve the platform.
• Security Cookies: Helping detect suspicious activity and protecting member accounts from unauthorized access attempts.

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of the platform. Jili Game. For more information on how to manage cookies in your browser, please refer to the help documentation of the browser you are using.

Jili Game retains your personal data only for as long as necessary for the purposes described in this Privacy Policy or to meet applicable legal and regulatory requirements. Our data retention guidelines are as follows:

• Active Account Data: Active member account information is retained for the duration of your membership with Jili Game, plus any additional time required to resolve outstanding transactions or enquiries.
• Financial Transaction Data: Deposit and withdrawal transaction records are retained for a minimum of seven (7) years from the transaction date to meet anti-money laundering legal compliance requirements.
• Closed Account Data: After an account is closed at a member's request, personal data will be retained for the period required by law, after which it will be securely deleted or anonymized.
• Cookie Data: Session cookies expire automatically when you close your browser. Persistent cookies are stored for the duration specified in their respective cookie settings.

When your personal data is no longer required, Jili Game will ensure it is deleted or disposed of securely in line with industry best practices to prevent unauthorised recovery.

As a member Jili Game and data subjects under applicable data protection laws, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data, subject to Jili Game's legal obligations to retain certain data.
• Right to Restrict Processing: You may request that we restrict how we process your personal data in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for your own use.

To exercise any of the above rights, please contact our support team Jili Game via email at support@jiligame-khelo.com or via live chat. We will process your request within a reasonable timeframe, typically within 30 business days.

Platform Jili Game is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that data and terminate the relevant account.

If you discover that your child under the age of 18 has registered an account at Jili Game, please contact us immediately at support@jiligame-khelo.com so that we can take the appropriate action without delay.

Jili Game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the way we handle data. When we make material amendments, we will notify you by email or in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most current version of our Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or complaints regarding how Jili Game handling your personal data, or to exercise any of the privacy rights outlined in this policy, please contact us through any of the following channels:

• Privacy Email: support@jiligame-khelo.com – please state "Privacy Enquiry" in the subject line for faster processing.
• Live Chat: Available directly on the Jili Game platform, 24 hours a day, 7 days a week.
• WhatsApp: For enquiries that require document submission or further discussion regarding your privacy rights.

Our privacy team will respond to data-related enquiries within 30 business days. For more complex cases requiring thorough investigation, we will keep you informed of the progress and expected timeline. We are committed to resolving every privacy concern carefully, fairly, and within a reasonable timeframe.