Terms & Conditions Jili Game Malaysia

By accessing or using the platform Jili Game through any device – including smartphones, tablets, or computers – you confirm that you have read and fully understood these Terms & Conditions. Acceptance of these terms is a mandatory condition for continued use of the Jili Game platform.

These terms are to be read together with Privacy Policy and Responsible Gambling Policy Jili Game, all of which together form the entire agreement between you and our platform. In the event of any conflict between these documents, these Terms & Conditions shall prevail.

To register and use the platform Jili Game, you must meet the following eligibility requirements:

• Age at least 18 years of age on the account registration date.
• Not listed on any restriction or prohibition list imposed by any regulatory authority.
• Acting in your own personal capacity — not on behalf of any company or other entity.
• Register your account using your own valid and accurate personal information.
• Not currently excluded from the platform due to prior misuse or breach of terms.

Jili Game reserves the right to request identity verification documents (such as a copy of your Malaysian IC) at any time to confirm a member's eligibility. Failure to provide the requested documents within the specified timeframe may result in the account being suspended or terminated.

Each individual is only permitted to hold one active account on the platform Jili Game. Multiple account registrations by the same individual – whether using the same or different names, email addresses, phone numbers, or payment methods – are strictly prohibited and may result in the immediate termination of all associated accounts along with the freezing of any balances.

You are solely responsible for:

• Keeping your Jili Game account login credentials and password confidential.
• Ensuring that no other party has access to or uses your account.
• Notify Jili Game immediately if you suspect any unauthorised access to your account.
• Keeping your account information up to date whenever your personal details change.

All financial transactions on the platform Jili Game processed in Malaysian Ringgit (MYR). The minimum deposit is RM 10 per transaction. Deposit methods accepted by Jili Game are:

• Touch 'n Go eWallet – instant processing
• GrabPay – instant processing
• DuitNow – instant processing
• Boost – instant processing
• ShopeePay – instant processing
• FPX Online Banking (Maybank2u, CIMB Clicks, and other major Malaysian banks) – processed within 5 minutes

Jili Game does not charge any deposit fees. However, the payment method provider may apply their own processing fees, which are beyond our control. Deposit credits will be reflected in your Jili Game account once payment has been confirmed by the respective payment service provider.

Members Jili Game can withdraw their winnings at any time, provided all relevant terms have been met. The withdrawal process is as follows:

• Log in to your Jili Game account and navigate to the "Wallet" section, then select "Withdrawal".
• Select your withdrawal method and enter the amount you wish to withdraw.
• Confirm your withdrawal request through the designated verification method.
• Winnings will be processed and credited to your account within 15 minutes to 3 hours depending on the chosen withdrawal method.

Withdrawals may be subject to identity verification (KYC) for amounts exceeding a certain threshold or when requested by the Jili Game security team. Required documents may include a copy of your Malaysian IC and proof of ownership of the payment method used.

Jili Game reserves the right to place a hold on suspicious withdrawal requests pending investigation. Should the investigation find no breach, the withdrawal will be processed within a reasonable timeframe. Jili Game is not liable for delays caused by third parties such as banks or e-wallet providers.

Jili Game offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to specific terms stated in their respective promotional offers. The general conditions that apply to all Jili Game bonuses are:

• Every bonus carries a wagering requirement that must be met before bonus credits can be converted into withdrawable funds.
• The welcome bonus is only available to new members who have never previously registered an account with Jili Game.
• Each player is entitled to claim only one welcome bonus — attempting to claim it multiple times through duplicate accounts constitutes fraud.
• Jili Game reserves the right to modify, suspend, or cancel any promotion with reasonable notice.
• Bonus system abuse — including bonus arbitrage, placing low-value bets solely to meet wagering requirements, or using other tactics that go against the spirit of a promotion — may result in bonus credits being voided.

All games available on the platform Jili Game – including slots, live casino (Baccarat, Blackjack, Roulette), table games, and Sports Betting – each have their own specific rules accessible within the respective game interface. Members are responsible for familiarising themselves with the rules of each game before placing any bets.

For games that use a Random Number Generator (RNG), the game engine has been certified by independent auditing bodies to ensure randomness and fairness. For live casino games, real physical equipment is used under strict supervision with HD live streaming. Outcomes determined by the game system are final and cannot be disputed unless there is evidence of a technical failure that caused an inaccurate result.

In the event of a technical disruption during an active game, Jili Game will assess the situation on a case-by-case basis. If the game cannot be completed properly, the wager may be returned to the player at Jili Game's discretion.

Jili Game is committed to responsible gaming and believes that casino entertainment should always remain safe, healthy, and sustainable. Our platform provides the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that Jili Game's system will enforce automatically.
• Loss Limit: Cap the maximum net loss you can incur within a set period.
• Session Time Limit: Set a time limit for each gaming session, with on-screen reminders as you approach your limit.
• Cooling-Off Break: Take a break from the platform for 24 hours, 48 hours, or 7 days without needing to contact support.
• Self-Exclusion: Exclude yourself from the platform for 30 days, 3 months, 6 months, 1 year, or permanently.

If you feel that your gambling habits may be becoming a problem, we encourage you to reach out to our support team Jili Game or seek professional help. Further information is available on the Responsible Gaming us.

The following activities are strictly prohibited on the platform Jili Game and may result in immediate account termination along with further action:

• Money laundering or any other form of illegal financial activity.
• Use of bots, automation software, or any technology that provides an unfair advantage.
• Hacking, system intrusion, or any attempt to exploit technical vulnerabilities on the Jili Game platform.
• Bonus abuse includes creating multiple accounts to claim bonuses more than once.
• Collusion or cooperation between players to manipulate game outcomes.
• Providing false personal information during registration or the KYC process.
• Using another person's account or allowing someone else to use yours.
• Any form of fraud or attempt to deceive the platform or other players.

Jili Game is not liable for any losses arising from:

• Internet service disruptions or connectivity issues on the user's end.
• Device failures on the user's end when accessing the platform.
• Actions or decisions made by users based on inaccurate or incomplete information.
• Losses arising from a user's failure to comply with these Terms & Conditions.
• Processing delays caused by third parties such as banks or e-wallet providers.

Maximum liability Jili Game to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the event giving rise to the liability claim.

Jili Game reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on this page. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

It is each member's responsibility to review these Terms & Conditions periodically to stay informed of the latest terms governing use of the Jili Game platform. Continued use of the platform after any amendments are published will be considered acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions Jili Game, our support team is ready to assist through the following channels:

• Live Chat: Available directly on the Jili Game platform, 24 hours a day, 7 days a week – typical response time is under 2 minutes.
• WhatsApp: For enquiries that require further discussion or the submission of supporting documents.
• Email: support@jiligame-khelo.com – response within 24 business hours.

All support channels Jili Game operates in Bahasa Melayu for the convenience of our Malaysian members. We are committed to ensuring every support interaction is a positive and comfortable experience.